Service Process
Service Process Overview
Vinpac Express provides professional, efficient, and reliable logistics services. Our service process is carefully designed to ensure the best experience for customers at every step.
From inquiry, booking, pickup, transportation to delivery, we track the entire process to ensure cargo safety and timely delivery to destination.
Service Flow Chart
Inquiry
Customers provide cargo information, we provide detailed quotes and transportation solutions
Booking
After confirming price and solution, customers submit booking form, we arrange space
Pickup
We arrange vehicles to pick up cargo at designated location and conduct cargo inspection
Transportation
Cargo transported via air, sea, rail or road to destination
Delivery
After cargo arrival at destination, we arrange customs clearance and delivery to consignee
Inquiry
Customers provide cargo information, we provide detailed quotes and transportation solutions
Booking
After confirming price and solution, customers submit booking form, we arrange space
Pickup
We arrange vehicles to pick up cargo at designated location and conduct cargo inspection
Transportation
Cargo transported via air, sea, rail or road to destination
Delivery
After cargo arrival at destination, we arrange customs clearance and delivery to consignee
Transportation Process by Mode
Air Freight Process
- 1Inquiry
- 2Booking
- 3Pickup
- 4Transportation
- 5Delivery
Ocean Freight Process
- 1Inquiry and vessel schedule confirmation
- 2Submit booking form
- 3Arrange pickup and customs clearance
- 4Cargo loading and transportation
- 5Destination customs clearance and delivery
Rail Freight Process
- 1Inquiry and train schedule confirmation
- 2Submit booking form
- 3Arrange pickup and customs clearance
- 4Cargo loading and transportation
- 5Destination customs clearance and delivery
Truck Freight Process
- 1Inquiry and route confirmation
- 2Submit booking form
- 3Arrange pickup and customs clearance
- 4Cargo loading and transportation
- 5Destination customs clearance and delivery
Service Commitment
Timely Delivery
We commit to deliver cargo according to agreed schedule, ensuring smooth operation of customers' supply chain
Security Guarantee
We provide full cargo insurance coverage, ensuring cargo safety during transportation
Efficient Service
We provide quick response and efficient handling, ensuring customers' logistics needs are met promptly